Zurich North America · 3 hours ago
Claims Call Center Representative
Illinois, United States
Full-time
Remote
Entry, Mid Level
1+ years exp
Maximize your interview chancesCommercialFinancial Services
No H1B
Hiring Manager
Michael Marzano
Insider Connection @Zurich North America
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
Provide feedback and recommendations to the team in order to improve the quality of customer care.
Follow procedures to ensure adherence to the company’s risk and compliance policies.
Qualification
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Required
High School Diploma or Equivalent
+6 months Customer Service experience
Data entry experience
Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred
6 months call center experience
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Bilingual, Spanish to English
Insurance knowledge preferred
Benefits
Annual Merit Increase & Bonus Opportunity
Opportunity Potential for Overtime Pay
Amazing PTO
401K Match
Medical, Vision & Dental
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Mark Knipfer
Executive Vice President, Chief Operations Officer
Recent News
2024-04-06
Company data provided by crunchbase
