Markel · 1 day ago

Claims Compliance Quality Assurance Manager

Remote USA

Full-time

Remote

Senior Level, Lead/Staff

$95K/yr - $125K/yr

8+ years exp

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Auto InsuranceFinancial Services

No H1B

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Responsibilities

Foster a reliable compliance culture and environment for the Claims Department

Participate in development and review of a comprehensive claim handling quality assurance framework, including documentation of current policies, processes and procedures

Ensure compliance with laws and regulatory requirements, promoting the organization's commitment to compliance

Assess risks, identify potential areas of claim handling vulnerability, and partner with stakeholders to implement appropriate mitigation strategies

Design and deploy assessment tools to measure claim handling compliance and need for compliance coaching

Direct and manage the quality assurance process, including any needed requirements gathering and partnering with stakeholders on any necessary change management efforts

Oversee all aspects of the claim handling quality assurance process

Advise on claim handling quality assurance requirements

Develop, track and report quality assurance deficiencies and metrics

Remain abreast of current trends in quality assurance for claim handling

Process and manage claim handling quality assurance as needed

Develop and manage Claims onboarding session for the quality assurance function

Oversee management of claim handling quality assurance

Deliver Claims Compliance Training as required

Manage workload, prioritize, and elevate issues where appropriate with little direction.

Develop internal relationships to strengthen transparency and approachability with business partners.

Provide leadership and mentorship to team including appropriate task assignments, effective training and development, appropriate performance management, and ensure that team resources are efficiently utilized to achieve operational objectives.

Ensure effective communication with team members and management.

Lead and participate in special projects.

Travel to other claims offices and conferences, as required.

Qualification

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P&C insurance complianceQuality assurance frameworkRisk assessmentClaims compliance trainingPresentation softwareMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft Project/PlannerMedia equipment operationSelf-starting initiative