83 applicants

Company

Reserv · 16 hours ago

Claims Director, Property

Remote · Atlanta, Georgia, United States

Full-time

Remote

Director/Executive

20+ years exp

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Responsibilities

Provide strategic leadership, vision, and direction for the Claims organization

Manages complex claim files and manages personnel in the unit to assure claim processing in a prompt, professional and efficient manner in accordance with company guidelines and procedures

Manages the use of independent adjusters and maintains the approved list of vendors

Manage litigation, rental, subrogation, and salvage to ensure cost effective returns

Furnish appropriate weekly and monthly management reports

Ensure Large Loss Reports and Reinsurance Reports are completed as needed

Collaborate closely with the dedicated Account Manager to ensure the organization is consistently exceeding the client’s expectations, developing a strong client relationship

Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction

Establish and maintain an effective structure and staffing that aligns with current and future organizational needs

Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement

Drive operational efficiencies and process improvements through proprietary claim systems

Develop an enhanced operating model for U.S. Claims focusing on strategic priorities and performance

Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling

Lead and motivate a high-performing claims team focused on industry-leading service; providing guidance, mentorship, and technical expertise to the claims staff

Ensure compliance with regulatory requirements and maintain best practices

Collaborate with global claims departments and other stakeholders to align strategies and initiatives

Support and communicate claim philosophies while building strong customer relationships

Develop and execute a talent acquisition and retention strategy to attract and retain top talent in the claims department

Stay abreast of industry trends and emerging technologies relevant to claims management and recommend their integration where appropriate

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Claims ManagementP&C Claims ExperienceProcess ImprovementData AnalysisCommercial Property ClaimsRisk Transfer KnowledgeTalent AcquisitionCollaboration with ExecutivesRegulatory ComplianceCustomer CentricityHumorStrategic Thinking

Required

15 years of on-point technical experience managing teams of 75 or more employees

20 years minimum in P&C claims

Experience building and iterating on process and technology in a fast paced environment

Extensive knowledge of litigated commercial property claims

Deep understanding of coverage and contracts with emphasis on risk transfer

Ability to synthesize and draw conclusions from data sets; action on the data and drive results

Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred)

Experience collaborating with an executive team to plan and execute on strategy

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!