VRC Investigations · 1 day ago
Claims Investigations Manager
California, United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Manage day-to-day operations and provide instruction to SIU and claims investigators
Review client requests and prepare detailed plans of actions for the SIU or claims investigator
Monitor all files being worked by your team
Track and report investigation statistics
Gather material and evidence for use in hearings, lawsuits, and insurance investigations
Provide leadership and supervision to investigative staff, including, but not limited to discipline, performance management, hiring, and terminations
Conduct field work, as needed
Provide quality customer service through daily contact with our clients
Develop briefs from updates and call/email the designated clients daily
Prepare briefs for assigned POC (Point of Contact) daily
Review billing of investigative efforts
Review investigator final reports
Ensure investigations completed within budget and client-authorized time frames
Prepare and review billing information submitted to Accounting for invoicing
Conduct both closed and open file reviews
Conduct weekly audits of investigator-submitted hours
Project staffing needs
Qualification
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Required
Minimum of 5 years management experience
SIU, Claims, Surveillance manager experience
Bachelor’s Degree in criminal justice, Business or related investigative field
Excellent verbal and written communication skills
Varying degree of travel based on position and location
Proficiency in Microsoft Office programs
Insurance knowledge base is required
Excellent time management skills
A customer service focus
A strong desire to learn and work as a team
Possess a valid driver’s license and provide MVR
A Private Investigator license is mandatory in some states
Must pass a drug test, and pre-employment testing
Preferred
FCLS, FCLA, CFE, CIFI designations a plus
Benefits
Travel and business expense reimbursement
Medical
Dental
Vision
Disability benefits
Paid vacation
401K/Profit Sharing retirement plan
Company
VRC Investigations
VRC Investigations, part of the Alpine Intel suite of services, is the leading national provider of investigative and insurance fraud solutions in the U.S.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-22Acquired
Leadership Team
Bryant Roland
Partnership Manager
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