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Company

Pets Best Insurance Services, LLC · 2 hours ago

Claims Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Insurance

Hiring Manager

Shannon Malone

Insider Connection @Pets Best Insurance Services, LLC

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Responsibilities

Champion Customers: Able to utilize critical thinking and problem-solving skills to solve complex claims issues, inquiries and disputes, provide accurate reporting and responses, and make determinations regarding claims processing. Also, proven ability to identify process improvements for efficiency.

Act as Owners: Develop & implement virtual programs to motivate employees & stimulate a high sense of business ownership & urgency.

Relate and Inspire: Lead a team of virtual frontline employees and cultivate an environment of trust, teamwork & foster a culture of collaboration and engagement.

Elevate Every Day: Provide virtual leadership, communication, coaching, mentoring, and development for a team of 15-25 nonexempt Claims Processors to drive continuous improvement, accuracy, and innovative solutions that create value for the business and your team.

Directly responsible for leading your team to success - driving performance management, ensuring accuracy of claims processes, and ensuring your team is equipped to provide a positive customer/client experience.

Ensure appropriate risk for the business – ensuring your team is familiar with and understands the importance of following operating instructions including compliance requirements.

Inspiring and connecting with each team member - cultivating an environment of trust, teamwork and personal ownership. Partnering with each team member to understand and help support their personal development.

Project management – initiating, planning and executing on key business initiatives.

Be a business partner – ability to understand and relate to the business objectives and provide strategic vision and high-quality solutions.

Learning, staying abreast and complying with all claim’s compliance laws, rules and regulations.

Assists with claims processing function duties as needed to maintain daily turnaround times.

Performs other duties as assigned.

Qualification

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Performance managementVeterinary experienceLeadership experienceClaims processing experienceData analysisProject managementBusiness acumenTIA knowledgeTime management skills

Required

Bachelor's degree or in lieu of a bachelor’s degree, a High School Diploma/GED and a minimum of 2 years’ experience in a veterinary clinic, operations, or call center leadership.

Leadership experience - Minimum of 6 months of proven experience leading a team - Be prepared to share with us some specific examples of how you’ve inspired your team and driven performance.

Flexible - The hours for this role are between 6 AM & 9 PM EST with Saturday & Sunday off. This role could include some weekend shifts as well as work on holidays like Black Friday and Thanksgiving.

Preferred

2+ years of performance / coaching experience.

Proven ability to make decisions based on quantitative / data analysis.

Solution oriented mindset.

Veterinary profession experience is strongly preferred- such as a practice manager, Lead Veterinary Technician.

Experience Executing performance management measures as necessary and in a timely and proactive manner.

Experience with claims either for healthcare or pet insurance claims.

3+ years clinical veterinary experience with proficiency in medical terminology.

2+ years’ experience in veterinary clinic or call center leadership.

5+ years’ clinical veterinary experience.

3+ years’ clinical leadership experience.

Experience leading a team of 15+ team members - we love passionate leaders and want to hear your stories of leadership successes and learnings.

Excellent organization, prioritization, time management skills - tell us your secret for staying on top of things.

Ability to lead and manage projects to completion, especially managing multiple projects simultaneously – tell us about a project you’re most proud of.

Proven track record of using sound judgment, decision making and problem solving - we want to hear about how you make decisions and how you solved a complex problem.

Ability to work with all levels across the business including senior leaders internally and with customers (or clients) – we are a family at Pets Best and all our voices matter, tell us how you influence others.

Business acumen – we want to understand how you connect the dots.

TIA knowledge and navigation proficiency.