Solera, Inc. · 1 day ago

Claims Representative II

United States

Full-time

Remote

Mid Level

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Artificial Intelligence (AI)Auto Insurance

No H1B

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Responsibilities

Manage repair process from start to end to ensure effective and professional service.

Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.

Organizes and works with detailed records, maintaining proper documentation within each claim transaction.

Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.

Correspond with the insurance carrier, insured and repair facility via email and phone.

Work efficiently in multiple systems to achieve a singular goal.

Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.

All other related and/or additional responsibilities that may be required or assigned.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual (English/Spanish)Typing skillsSit for long hoursRemain alert

Required

Minimum Education: High School or equivalent.

Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.

Ability to multi-task in a fast-paced, stressful environment.

Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude).

Strong attention to detail.

Willingness to cross-train in other platforms.

Ability to concurrently communicate telephonically and type.

Ability to meet and possibly exceed department goals and guidelines.

Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.

Ability to remain alert and focused during the workday.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.