Allstate · 5 hours ago
Claims Resolution Adjuster - Remote (MST/PST)
United States
Full-time
Remote
Entry, Mid Level
$18.27/hr - $31.25/hr
2+ years exp
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Responsibilities
Investigating automobile accidents involving bodily injury
Assess coverage, liability, and damages
Providing exceptional customer service
Engage in negotiation processes to reach fair injury settlements
Supporting the claimant throughout the vehicle restoration process
Providing feedback on the Auto process
Performing detailed reviews of damage and interpreting policies to determine coverage
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
Utilizing multiple tools to get the job done in a fast-paced environment
Executing policies along policy agreements
Ensuring timely and accurate documentation is completed as you work on each claim
Qualification
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Required
Candidates for this role must reside in Mountain or Pacific time zones.
Schedule: 8 hours shift Monday – Friday 8:00am 5:30pm with potential Saturday duty rotation.
You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.
The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.
The candidate(s) offered this position will be required to submit to a background investigation.
Preferred
2+ years Claims experience, specifically Casualty Bodily Injury claims background preferred.
Claims investigation and negotiation experience is preferred.
Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Benefits
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Emad Isaac
SVP & Chief Data Technology Officer
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Recent News
The Mercury News
2024-12-09
2024-12-06
2024-12-05
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