GlideFast Consulting · 22 hours ago

Cleared ServiceNow Business Process Consultant - ITAM

United States

Full-time

Remote

Mid Level

3+ years exp

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ConsultingInformation Services

No H1B

Security Clearance Required

Hiring Manager

Tori Farthing

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Responsibilities

Design and deploy best practice process ServiceNow solutions that help achieve the strategic goals of our customers.

Document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently and meet the overall goals of the project.

Lead workshops with customer stakeholders to identify requirements, communicate and validate business and functional designs, and recommend solutions to improve process efficiencies and long-term platform sustainability.

Design and deliver tailored ServiceNow solutions, handle multiple complex projects, and ensure all deliverables are of highest quality.

Collaborate with the team to support continuous improvement and maintain expertise in ServiceNow products, processes, best practices, capabilities, and features.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow ITAMServiceNow platformManagement consultingProcess designProduct managementUser storiesStakeholder engagementITIL V3V4ServiceNow Certified System AdministratorServiceNow product certificationAgile/SAFe Product Owner

Required

Active Secret Clearance Required

Experience with ServiceNow ITAM Required

More than three years of experience in the following: Working with the ServiceNow platform with experience in at least two products

Management consulting, process design, or product management

Line of Business

Experience partnering, advising, and presenting to key stakeholders/executives

Experience leading/executing complex strategic and operational initiatives at large organizations

Experience writing user stories, grooming requirements, and advising key stakeholders/executives

Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement, both in person and virtually

ITIL V3 or V4 Foundations Certification

Bachelor’s degree or equivalent practical experience