Outcomes® · 1 day ago

Client Account Manager - Pharmacy

Dublin, OH

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Foster strategic client relationships and respond to day-to-day client needs.

Serve as internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework

Oversee programs throughout the entire program lifecycle including estimations, contracting, design, implementation and maintenance.

Resolve program issues and troubleshooting, escalating appropriately as needed

Track program progress, including spend and budget, and forecasting revenue

Familiarity with Outcomes revenue operations and client management systems

Deliver status reports, business reviews, and presentations to clients based on client segmentation

Understand the business and healthcare objectives of their clients

Mastery of aligned Outcomes products and relevant offerings

Understand the whitespace potential product offerings/bundles and actively engage in upselling to drive additional revenue.

Track key contract dates and drive renewals activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Relationship ManagementProgram ManagementPharmacy Industry KnowledgeRevenue Operations FamiliarityHealthcare Objectives Understanding

Required

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

Solutions are innovative and consistent with organization objectives

Ability to complete work independently in most cases and receives guidance on new projects

Strong communication skills, externally and internally, and negotiation skills

Understanding of the Pharmacy industry and healthcare objectives

Familiarity with revenue operations and client management systems

Travel Requirements: Domestic and/or International, up to 10%

Minimum years of work experience: 2 years

Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Manager in the healthcare industry preferably in the Pharmacy segment