Be an early applicantLess than 25 applicants

Company

Chisholm Chisholm & Kilpatrick LTD · 2 hours ago

Client Advocate/Paralegal

Providence, RI

Full-time

Remote

Entry Level

$42K/yr - $42K/yr

2+ years exp

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Responsibilities

Professionally manage phone and email correspondence with clients and their families providing status updates and answering questions

Utilize internal systems to retrieve relevant information and provide accurate status updates

Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism

Draft basic forms

Draft written correspondence to clients and VA

Update CCK's case management program files with all client conversations, pertinent correspondence, and information

Attend training sessions as directed by the supervisor

Assist with the training of new Client Advocate/Paralegals as needed

Qualification

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Bilingual in SpanishProfessional Telephone EtiquetteBasic Microsoft OfficeAdobe Acrobat

Required

High School degree required

2+ years of customer service and/or high-volume phone experience required

Prior experience communicating sensitive or confidential information

Fluency in English

Proactively embrace challenges with a commitment to diligently seek answers and solutions

Excellent verbal and written communication skills

Professional telephone etiquette

Capability to make sound judgments and decisions

Demonstrated leadership skills

Detail-oriented with the ability to prioritize tasks and meet deadlines

Ability to work well in a team-oriented environment

Proficiency with standard office equipment and software

Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat

Preferred

Bachelor's degree or equivalent experience in a related field

Bilingual in Spanish

Benefits

Medical, dental, and vision insurance (including employer-paid medical insurance for the employee!)

Gym membership reimbursement

15 days of PTO (increasing over time) plus 13 paid company holidays in 2024

35 Work from Home Days per year that can be used for any reason

401k matching

Paid Parental Leave

Company

Chisholm Chisholm & Kilpatrick LTD

Chisholm Chisholm & Kilpatrick LTD is a law firm offering an array of highly effective services tailored to clients’ needs in the areas of Veterans Law, Long-Term Disability & ERISA Law, and Bequest Management.

Founded in 1999

Providence, Rhode Island, USA

201-500 employees