Client Care Advisor Specialist @ Greenway Health | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Client Care Advisor Specialist jobs in United States
Be an early applicantLess than 25 applicants
company-logo

Greenway Health · 17 hours ago

Client Care Advisor Specialist

ftfMaximize your interview chances
Health CareInformation Technology

Insider Connection @Greenway Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Receives and responds to highly technical incoming client requests via telephone and web portal
Identify, assess, and prioritize the resolution of all new and existing issues
Makes independent diagnosis of patient and/or business risk utilizing/involving regulatory groups as necessary
Monitors, documents, and manages the resolution process while effectively communicating status with the customer to maintain a high degree of client satisfaction
Guides clients to the usage of self‐help resources
Participates in the process to elevate Job and escalate issues as appropriate, assists team leads and less experienced specialists with reviewing elevations/escalations, as well as monitoring Parent cases where applicable
Provides highly technical guidance to peers in resolving customer issues, acts as a resource to other specialists on solutions and possible root causes, and offers technical approval for specific solutions as needed
Sets technical direction for the support department utilizing knowledge and skills to determine appropriate technical procedures to be taken to resolve issues
Participates in various technical software groups, committees, and project teams, focused on high‐level technical review and setting or product direction with supportability and client satisfaction as primary goals
Integrates with areas outside of support in order to mitigate technical risk with new or updated products
All other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical support experienceHealthcare industry experienceWindows ServerWorkstation O/SIT Support role experienceMicrosoft OfficeClinical workflowsPractice management processesNetworking knowledgeCitrix knowledgeMedical software troubleshootingOffice productivity toolsCisco certificationCompTIA certification

Required

High School Diploma/GED
BA or equivalent work experience
Five (5)+ years of experience in a customer service environment.
Experience with office productivity tools such as word processing and spreadsheet applications required
Experience with Workstations and or Servers
Experience with Windows and or Linux
Experience with switches, routers, and or wireless networking
Prior experience working in an IT Support role in a busy technology call center or related experience
Thorough knowledge of at least one of the following: clinical workflows, practice management processes, imaging or peripheral systems, which may include networking, wireless and common peripherals.
Knowledge of terminal services or Citrix
Technical competencies required: Windows Server, Workstation O/S, Basic working knowledge of Microsoft Office
Strong verbal and written communication, problem-solving/analytical, and troubleshooting skills.
Excellent customer service skills.
Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.
Ability to demonstrate detailed knowledge of specific products or O/S skills.
Must be able to work with minimal supervision to perform varied work that may be somewhat difficult in character.

Preferred

Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred.
Experience with Microsoft, Cisco, CompTIA, or other industry certifications desirable
Experience troubleshooting medical software packages is a bonus

Benefits

Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts

Company

Greenway Health

company-logo
Greenway Medical Technologies is a software and services platform offering ambulatory healthcare business solutions.

Funding

Current Stage
Late Stage
Total Funding
$22M
2013-09-23Acquired
2006-11-01Private Equity· $22M
2006-01-01Private Equity

Leadership Team

leader-logo
James A. Cochran
CFO
leader-logo
Paul Ford
Chief Information Security Officer
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot