Collette · 6 hours ago
Client Care Agent
United States
Full-time
Remote
Entry Level
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Responsibilities
Provide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.
Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
Complete thorough reservations within our booking system with tremendous attention to detail.
Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material.
Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
Qualification
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Required
Provide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.
Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them.
Process and review all customer requests accurately and efficiently.
Complete thorough reservations within our booking system with tremendous attention to detail.
Review and complete operational reservation notations, which require action by the Client Care Center.
Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material.
Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
Team player - we win as a team.
Enjoys being on the phone interacting with customers.
Must be a self-starter and self-learner.
An excellent communicator.
Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal.
Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced, fun environment.
Proactively look for ways to improve internal processes.
Flexibility to customize approach to meet all types of member communication styles and personalities.
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.
Willingness to work hard and have fun doing it!
Preferred
Bilingual speaking a plus.
Company
Collette
Collette is an travel agency site dealing in tours and travells.
Founded in 1918
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Liz Deslauriers
Product Marketing
Recent News
Idaho Business Review
2024-02-24
Providence Business First
2023-10-10
Company data provided by crunchbase
