ClearCaptions, LLC ยท 23 hours ago
Client Care Specialist (100% Remote)
United States
Full-time
Remote
Mid Level
$18/hr - $20/hr
3+ years exp
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Responsibilities
Inbound phone contacts will be the primary delivery of work as well as Chat services.
Respond to and manage inbound customer inquiries daily.
Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.
Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction.
Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture.
Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.
Qualification
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Required
Experience in verbally explaining complex information in concise terms to customers.
High school diploma or equivalent required; college degree preferred but not required.
Minimum three years Customer Service experience.
Basic telephony troubleshooting experience.
Customer installation support experience.
Minimum two years technical support experience in a call center environment or proven technical ability.
Ability to clearly communicate with a wide variety of customers.
Ability to identify customer needs over the phone.
Good interpersonal skills and a team player.
Logical thinker who can follow standard operating procedures.
Ability to problem solve with limited information.
Positive attitude and a willingness to learn and grow.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Reliable and predictable attendance.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).
Familiarity with Salesforce and Salesforce tools.
Past experience with a communications company in a customer service environment.
Preferred
College degree.
Company
ClearCaptions, LLC
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Robert Rae
President and CEO
Recent News
GlobeNewswire News Room
2024-03-25
SalesTech Star
2022-03-10
Company data provided by crunchbase
