MBO Partners · 1 day ago

Client Care Specialist (Mountain/Pacific Time Zone)

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.

Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls

Consistently take 70+ tickets and 35+ incoming phone calls per week.

Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.

Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.

Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.

Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.

Enhance FAQ and training materials for internal and external customers based on common issues and feedback.

Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.

Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.

Troubleshoot product failures and make recommendations for escalations when necessary.

Qualification

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