MES Solutions · 16 hours ago

Client Coordinator

Norwood, MA

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.

Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.

Maintains daily contact with the QA department regarding workflow and pending report status.

Files and archives open and closed cases.

Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.

Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.

Appropriately directs calls to other departments as needed.

Performs various clerical duties such as typing, filing, emailing, and proofreading as required.

Assists in resolution of customer complaints and quality assurance issues as needed.

When necessary, notifies management of any report issues or concerns.

Ensures all practices are carried out in accordance with state and federal safety and legal regulations.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft WordMicrosoft OutlookMicrosoft ExcelHIPAA complianceClerical experienceTyping (40 W.P.M.)Data processing

Required

High school diploma or equivalent required.

Minimum one year clerical experience; or equivalent combination of education and experience.

Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.

Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

Must have a full understanding of HIPAA regulations and compliance.

Must be a qualified typist with a minimum of 40 W.P.M.

Ability to follow instructions and respond to managements’ directions accurately.

Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.

Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.

Must be able to work independently, prioritize work activities and use time efficiently.

Must be able to maintain confidentiality.