Penn Foster Group ยท 1 day ago
Client Coordinator
United States
Full-time
Remote
Entry Level
1+ years exp
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Hiring Manager
Melissa Freeman (Banks) - SHRM CP
Insider Connection @Penn Foster Group
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Responsibilities
Work closely with members of leadership to drive positive change within the department
Resolve tactical client escalations and inquiries in cooperation with other departmental resources, the Client Success team, IT support, Marketing, and Education
Collaborates with Client Support leadership and the advocate team to pro-actively identify challenges and opportunities to improve the learner experience and their satisfaction with Penn Foster
Respond to and resolve complex partner issues through recognition, research, tracking, escalation and follow-up; works with leadership to implement processes to reduce or eliminate future roadblocks
Provide updates both internally and externally which demonstrate analytical insight and strategic problem solving, as it relates to learner and partner satisfaction, as well as academic progression
Where applicable, partner with clients and internal resources to create customized, targeted road maps and intervention strategies to encourage and advance student success
Performs other duties or responsibilities as required or requested
Qualification
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Required
Associate Degree or higher required
Strong computer skills required
Experience and fluency with Microsoft Office is required
Strong written and verbal communication skills
Ability to be flexible and adaptable to change
Effective problem-solver
Display patience and empathy with students and clients
Must be able to handle escalated situations and have difficult conversations
Ability to work as part of a team and/or individually
Ability to work effectively with multiple deadlines
Preferred
1-3 years of B2B customer service experience preferred
Analytics experience preferred
Client and project management expertise
Benefits
Medical
Dental
Vision
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
A 401K with a company match
Free access to our online programs
Company
Penn Foster Group
At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-02Private Equity
2018-05-01Acquired
Leadership Team
Kermit Cook
Chief Executive Officer
Raela Ripaldi
Director Brand & Communications
Recent News
2022-06-02
Company data provided by crunchbase
