78 applicants

Company

Spry Methods, Inc. · 6 days ago

Client Delivery Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

Representing NS2 to customers as the overall engagement leader

Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract

Understanding contract details and managing to in-scope requirements

Managing all applicable technical and functional aspects of engagements

Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary

On-boarding customers into the NS2 ticketing system

Documenting and managing decisions, actions, and issues throughout the project lifecycle

Defining, documenting, and managing risks from identification through mitigation

Coordinating and facilitating the following processes per NS2 guidelines: Build Sheet Management, Change Management, Escalation Management

Delivering project and customer status as defined by NS2 Leadership

Facilitating and / or participate in internal meetings and reviews as required

Managing, tracking, and reporting on incidents, service requests, and ticket aging

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud ComputingAWSMicrosoft AzureProject ManagementSAP SoftwarePMP CertificationCloud ArchitectureTechnical EngagementsManaged ServicesEnterprise Technology InfrastructureCxO Level Interface

Required

Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence.

Excellent oral and written communication skills.

Ability to interface with all levels of an organization including Directors and VPs.

Proven project management experience leading technical engagements.

Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors).

Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform.

Knowledge of SAP Software, implementations, upgrades, etc.

Preferred

Program Management Professional (PMP) Certification.

Practical understanding of cloud architecture and IaaS operations model.

Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies).

Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS.

Experience in a Managed Services environment.

Ability to interface with clients at the CxO level as required.