Right Management · 2 hours ago

Client Delivery Operations Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Develops and executes efficient project processes; creates and maintains project plans (i.e., major activities, resources, timelines, and deliverables).

Manages coordination and development of materials for client projects (e.g., PowerPoint presentations, training documents, work session materials, etc.); must have strong proofing/formatting and editorial review skills.

Monitors projects continuously to ensure projects are kept on track and on budget.

Coordinates or serves as Virtual Producer for client delivery sessions as needed.

Recognizes and analyzes problems and responds with a sense of urgency, using good judgment; makes timely, thoughtful, sometimes difficult decisions; seeks and accepts input from others; has strong influencing skillset.

Conducts post-project reviews to foster continuous learning.

Individually seeks to expand personal knowledge of Talent & Career Management deliverables to support and expand business.

Provides virtual notification support to clients and impacted employees as needed.

Participates on project teams to assist in the preparation of proposals (e.g., estimated fees, client reference stories, research, client examples, etc.).

Creates project agreements for contingent workforce engaged in delivery and supports them as a member of the consulting delivery team.

Supports internal Solutions/TM & CM/Transition business processes (e.g., client billing, time-tracking, report generation, profitability analysis, special projects, etc.).

Leverages project management skills to drive results and hold stakeholders accountable to delivery commitments.

Has a high sense of urgency with the ability to multi-task and prioritize in a fast-paced environment.

Participates in and/or leads special project initiatives to support Solutions/TM & CM/Transition strategies, product development, or Client Delivery Operations.

Partners with Solutions/Talent & Career Management/Transition consultants in all phases of the client engagement: Project Initiation, Discovery, Design, Develop, Delivery, and Debrief.

Partners and participates in client-facing meetings (primarily virtual), offering thought partnership and support to clients and the consulting team.

Flexes work hours as needed to attend global client delivery sessions and client meetings.

Works in partnership with other business units to provide exceptional internal and external client service.

Manages projects, delivery support, and key business processes

Participates in client and internal stakeholder meetings

Escalates challenges within delivery

Travel across the US (up to 10 %)

Other accountabilities as assigned

Qualification

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Client-facing ExperienceProject ManagementMicrosoft Office SuiteWeb Conferencing TechnologyProofing SkillsEditorial Review SkillsProject Management CertificationAdobe AcrobatWebexZoomSoGoSurvey