43 applicants

Company

Luxury Presence · 23 hours ago

Client Experience Specialist

Austin, TX

Full-time

Remote

Entry Level

$55K/yr - $86K/yr

1+ years exp

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Responsibilities

Quickly building rapport and trust, raising objections, and finding solutions

Dealing with a diverse set of clients, from corporate marketers to sole proprietors – you love people, you understand them, and they can tell

Managing multiple projects and challenges on different timelines by being highly organized through detailed notes, adept software skills, metrics and reporting

Assessing situations, gathering all relevant information, and swiftly finding solutions

Proactive outreach through high-level verbal and written communication

Ensuring data quality and thoroughness of captured churn reasons so we can make data-driven decisions on the biggest areas for improvement

Developing long-term strategies that drive your retention and expansion work, saving your decision-making energy because you’ve planned for as many scenarios as possible

Active listening skills with strong verbal and written communication; customer empathy

Working cross-functionally with every team throughout the organization

Acting with a sense of urgency

Prioritizing your day/schedule - well-organized

Being adaptable, able to stay on top of things in an ever-changing environment - flexible

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client retentionSaaS experienceReal estate industry knowledgeKPI managementSoftware proficiencyData analysisProject management

Required

1-2 years in a client retention role, preferably at a SaaS company

Familiarity with the residential real estate industry, and hands-on experience working with real estate agents and/or real estate technology is a plus

Experience driving towards KPIs around retaining and growing client accounts

A consistent track record of winning, you’ve saved clients, and you take great satisfaction in your wins

1+ years working with software, ideally web design or development, or marketing

Quickly building rapport and trust, raising objections, and finding solutions

Dealing with a diverse set of clients, from corporate marketers to sole proprietors

Managing multiple projects and challenges on different timelines by being highly organized through detailed notes, adept software skills, metrics and reporting

Assessing situations, gathering all relevant information, and swiftly finding solutions

Proactive outreach through high-level verbal and written communication

Ensuring data quality and thoroughness of captured churn reasons

Developing long-term strategies that drive your retention and expansion work

Active listening skills with strong verbal and written communication; customer empathy

Working cross-functionally with every team throughout the organization

Acting with a sense of urgency

Prioritizing your day/schedule - well-organized

Being adaptable, able to stay on top of things in an ever-changing environment - flexible

Calm energy in stressful situations

Closing out unfinished business