Phamily ยท 7 hours ago
Client Growth Associate
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Ensuring that the client is successfully leveraging Phamily to deliver superior care management to their patients
Serve as the operational point of contact to help clients navigate Phamily's solutions and services
Help support the management of a book of business and the development of operational processes
Monitor the performance of accounts and coordinate intervention strategies to ensure they meet both client and Phamily success criteria
Provide guidance and reporting to clients to enable them to make informed decisions
Engage the end-users (care managers) to help them get the most out of Phamily
Qualification
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Required
Legal authorization to work in the United States
Stable internet connection
Customer facing and growth oriented, camera on at all times
Proficiency in Excel/Google Sheets- ability to analyze and visualize data
Proficient with Power Point and Google Slides
2+ years in Customer Success, Account Management or other Commercial role
Exceptional written and verbal communication skills
Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
Proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
Preferred
Health Tech or SaaS background strongly preferred
Healthcare, EMR, EHR Consulting, or Product Management experience
Process building experience
Specialty-related subject matter expertise
Benefits
100% Employer-Paid Medical and Dental coverage for employee and dependent
Vision coverage for employee and dependent at a nominal cost
Paid Maternity Leave
FSA and Dependent Care saving account options
401(k)
Company
Phamily
Phamily is a provider of a patient engagement platform intended to make ccm possible and profitable.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-07-25Undisclosed
2018-01-01Seed
Leadership Team
Nabeel Kaukab
Founder and CEO
Darshan Bachhawat
Chief Revenue Officer
Recent News
Mentors Fund
2023-11-09
Company data provided by crunchbase
