ABC Fitness · 1 week ago
Client Implementation Specialist
United States
Full-time
Remote
Mid Level
$47K/yr - $49K/yr
3+ years exp
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Responsibilities
Create servers for new clients in DataTrak
Map and upload contracts to DataTrak
Turn on webservices for clients, working with 3rd party services as needed
Conduct testing on club mergers and data sweeps
Field escalated technical support request from in-house employees and field employees
Execute any escalation processes, document and communicate appropriately
Use product knowledge and troubleshooting skills to resolve issues
Communicate effectively with external and internal customers to establish service level expectations
Take the lead on assigned Project Development Support (PDS) projects
Document and communicate feedback with PDS and Software Development (SD) teams
Keep client updated on product support issues and potential enhancements
Build and maintain client relations
Provide training to existing clients on DataTrak changes
Stay Current and knowledgeable on all ABC products
Attend scheduled training sessions
Participate in department scrum meetings
Contribute to product development discussions
Perform other duties as assigned by manager or management
Regular and reliable attendance required
Qualification
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Required
3+ years DataTrak experience (preferred but not required)
Strongly developed analytical and troubleshooting skills
Strong project management skills
Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server
An understanding of managed networks and network storage devices
Must be dedicated to being available on call as needed.
Must be customer focused and service oriented
Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
Professional phone skills
Excellent communication skills
Must have technical writing skills
Must be able to work effectively under frequent interruptions and changing requirements
Must be able to travel for organizational team events
Flexibility & Adaptability – Ability to changes priorities quickly and often.
Bachelor’s Degree or work experience equivalent
Computer support experience; knowledge of programming.
Preferred
Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required)
Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required)
Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus
Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents
Knowledge of ETL and data warehouse concepts and processes
Ability to explain complicated or technical information in a simple way to non-technical audiences
Sensitivity to clients' needs and able to develop warm client relationships
Curiosity and passion about data, visualization and solving problems
Creativity to determine the best solution for a real-world problem with quantitative data
Experience with reporting, descriptive statistics, probability, and cleaning big datasets
Willingness to question the validity, accuracy of data and assumptions
Enjoyment from collaborating with others in team environment
Eagerness to learn in a fast-paced environment
Must be extremely detail-oriented and able to make sound decisions
Ability to multi-task and change direction quickly
Benefits
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
Company
ABC Fitness
With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-08Acquired· by Thoma Bravo
Leadership Team
Bob Whisnant
CFO
Jill Dozier
COO
Company data provided by crunchbase
