AIB International, Inc · 8 hours ago

Client Liaison

United States

Full-time

Remote

Entry Level

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Responsibilities

Assisting clients from first point of contact to arranging the dates for Audits, Inspections, Training or Consulting. Consisting of but not limited to:

Processing new business forms

Responding to queries relating to the services AIB can provide in a timely manner and within 2 working days from initial contact

Offering dates to suit the requirement of the facility and the availability of resources.

Ensuring the correct authorizations are received for report releases.

Keeping a line of communication with clients to ensure that scheduling and facility information is up to date.

Including key contact names and addresses

Exclusion dates for inspections and other scheduling requirements

Methods of communication include, but not limited to email, chat, video, and telephone.

Maintain scheduling information on Client Portals or Shared Folders

Maintaining scheduling files on AIBI’s internally standardized databases

Work alongside Resource Managers to review calendars on a regular basis

Ensuring inspections are scheduled, in line with customer or scheme deadline requirements

Assisting other departments on scheduling queries.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.

Process internal and external correspondence as required and within 2 working days of receipt

Perform other duties as assigned by supervisor.