Henry Hire Solutions · 3 days ago
Client Operations Associate - Remote
United States
Full-time
Remote
Entry Level
$40K/yr - $48K/yr
2+ years exp
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Responsibilities
Manage customer success through program management, support, and training.
Understand accounts-payable processes and customer pain points.
Act as the voice of the customer, sharing needs and feedback with internal teams.
Monitor and address customers’ short- and long-term business needs to retain and grow revenue.
Collaborate with product and sales teams on customer requests and requirements.
Build expertise in the company’s solutions to guide customers effectively.
Offer creative solutions to customer challenges and opportunities.
Respond to customer inquiries promptly and professionally.
Collect necessary information and documents to ensure program success.
Educate customers on best practices and processes.
Provide product training and clear documentation.
Work with cross-functional teams to ensure seamless issue resolution.
Foster positive, long-term relationships with clients.
Qualification
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Required
Strong written and verbal communication skills
Exceptional attention to detail
Goal-oriented with a results-driven mindset
Empathetic, accountable, and client-focused
Skilled in multitasking and maintaining organization across multiple projects
Team player who collaborates effectively with clients and colleagues
Proven relationship builder, fostering internal and external connections
Excellent time management and prioritization skills
Proactive in anticipating client needs and addressing them promptly
Bachelor’s degree in Business, Marketing, or Communications
Proficiency in Microsoft Office Suite
Preferred
2+ years of experience in technology-related roles or customer support
Familiarity with banking or payment products
Experience with Zendesk
Benefits
Medical, Dental, & Vision Insurance
An unlimited vacation policy
Stock options
Quarterly virtual team activities
Monthly team lunch
Company
Henry Hire Solutions
🤝 Keeping the “Human” value to Human Resources, is our motto. Transparency is part of our values, we hold high integrity.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
