Decker Communications · 14 hours ago

Client Operations Coordinator

San Francisco Bay Area

Full-time

Remote

Entry, Mid Level

$69K/yr - $81K/yr

2+ years exp

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Responsibilities

Plan and secure all workshop logistics including venues, catering, accommodations, transportation, registration, materials preparation, technology setup, and on-site support.

Serve as the primary point of contact for clients attending the workshop and resolve any issues or concerns in a professional, friendly manner.

Advocate on behalf of the program delivery team to coordinate needs and materials for programs, workshops, and 1-1 coaching.

Maintain accurate records of workshop attendance, expenses, and feedback.

Gather and analyze post-workshop feedback to identify areas for improvement.

Work with the operations team to add data to our customer relationship management tool(Salesforce) and Professional Service Automation tool( PSA).

Act as point of contact for materials vendor, shipping, and tracking.

Assist in planning internal events by coordinating logistics such as venue selection, catering, and material preparation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project coordinationGoogle WorkspaceMicrosoft OfficeSalesforceZoomProject management softwareMaterial shippingHighly organized

Required

Minimum of 2-5 years of experience in client support, planning, project coordination, or a similar background

Strong client and project management skills

Excellent communication and interpersonal skills, with a client-centric approach.

High proficiency in Google Workspace, Microsoft Office, Salesforce, Zoom, project management software, and knowledge of material shipping and tracking

Strong problem-solving skills and ability to adapt to changing situations.

Ability to work independently and as part of a team.

Exceptional time management skills

Highly organized

Meticulously detail-oriented