Sedna Consulting Group ยท 2 hours ago
Client Relationship Manager
United States
Contract
Remote
Mid Level
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Responsibilities
Build relationships with key employees among customers
Create plans to address client's business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team upsell or cross sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Qualification
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Required
Proven experience as a Client Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
Customer relationship management
Strong sales knowledge
Good understanding of telecom OSS-BSS and Products
Company
Sedna Consulting Group
Sedna Consulting Group provides talent acquisition consulting, IT consulting, and ERP consulting services.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
