ProVision Virtual Solutions · 1 day ago
Client Service Agent
Little Rock, AR
Full-time
Remote
New Grad, Entry Level
$11/hr - $12.50/hr
0+ years exp
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Responsibilities
Opening and maintaining customer accounts by recording customer and account information.
Resolving product or service problems by clarifying customer complaints, identifying the cause of problems, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Recommend products or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.
Manage large number of incoming calls.
Generate and validate sales leads.
Address and resolve billing inquiries.
Service inbounds calls for roadside assistance and other service requests.
In roadside assistance calls, be able to effectively identify, validate and dispatch service providers to the location of the calling customer.
Place outbound calls as necessary to client partners or representatives.
Transfer inbound and outbound calls, as necessary.
Be able to form and engage in value-based conversations to identify the best fit products and services to support customer lifestyles.
Provide excellent retention-centered Customer Service.
Strive for First-Call Resolution.
Deliver best-in-class Technical Support and Troubleshooting.
Assisting customers with placing new orders for products or services or assisting customers with adjustments to existing orders for the same.
Be a positive representative for the client’s Brand.
Qualification
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Required
Proven customer support experience.
Track record of over-achieving quotas.
Active-listening skills.
Ability to self-manage.
Customer orientation and ability to adapt/respond to different character types.
High School Diploma or Equivalent.
Please Note: A scheduling capacity class will be required for all prospective applicants to provide detailed instructions on how to properly self-schedule within state guidelines. Passing this class is a requirement for employment.
There will be regular auditing of schedules created by Service Partners to ensure they comply with local and state guidelines.
Benefits
Overtime will be paid at the standard rate of Time and Half (1.5x) and may be approved by the Manager as is necessary with expressed need from the Client.
Company
ProVision Virtual Solutions
ProVision Virtual Solutions is a startup company seeking to disrupt the Business Process Outsourcing industry by building cost-effective, experience-centered Customer Interaction Solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
