Louis Vuitton · 4 hours ago

CLIENT SERVICE CENTER TRAINING MANAGER

Irving, TX

Full-time

Remote

Mid Level

3+ years exp

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ApparelFashion

Insider Connection @Louis Vuitton

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Create diverse instructional materials (graphics, agendas, presentations, etc.).

Develop engaging training content (videos, e-learning, workshops, etc.) for core competencies such as customer experience, selling behaviors, product knowledge, professional & leadership skills, and compliance.

Facilitate classroom and virtual training programs.

Provide coaching and 'Train the Trainer' sessions.

Collaborate with cross-functional teams to understand target audience needs and learning outcomes.

Apply adult learning theories and instructional design systems to develop effective programs.

Measure and provide feedback on training effectiveness and ROI.

Ensure timely updates to training content.

Manage the Learning & Communication platform, including content development, translation, reporting, and troubleshooting.

Champion a culture of service, learning, performance, and empowerment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training Program DesignInstructional DesignFluency in EnglishMicrosoft Office SuiteVirtual Training PlatformsAdult Learning TheoriesProject ManagementFluency in FrenchFluency in SpanishCoaching SkillsMultilingual Environment Experience