32 applicants

Overview

Company

Original Job Post

Ansira · 2 days ago

Client Service Lead

Missouri, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Apply lean daily management principles to achieve and maintain productivity and quality standards. Monitor goals and SLAs closely.

Anticipate internal hurdles and course-correct to prevent workflow inefficiencies.

Work with a wide range of clients and customers to understand their marketing needs primarily through email, phone, and chat.

Maintain accurate profile and communication records with proactive reporting tied to support and actions provided.

Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance.

Compile, analyze, and distribute monthly, quarterly, and annual reporting providing actionable insights and recommendations to clients and internal teams.

Proactively anticipate client needs/questions by being the “voice of the client.”

Provide oversight of content management for custom and non-custom items, ensuring accuracy and timeliness.

Provide consistency and clarity on POD tracker entries and updates, ensuring quality and accuracy of orders.

Fully understand and lead content management services, acting as a liaison with co-op and compliance teams by relaying relevant information.

Support the establishment of productive workflows across US and global teams to ensure efficiency and goal achievement.

Participate in team collaboration through idea-sharing and brainstorming sessions.

Support the maintenance of SOPs and other account-related training documents.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Multimedia KnowledgeIndustry Trends UnderstandingMath SkillsMicrosoft OfficeProblem-SolvingMulti-TaskingClient ServiceConflict ResolutionPhotoshopE-commerceCuriosityDesire to Learn

Required

Bachelor’s degree in business, communications, journalism, marketing or related field. Some outside training/continuing education within the field may be needed

2 plus years of agency experience and 6 months to 1 year of formal or informal leadership experience

Multimedia digital knowledge

Understanding of industry trends and a passion for technological innovation

Strong math, written and verbal communication skills, as well as proven problem-solving and multi-tasking ability

Ability to organize work, handle multiple tasks and meet deadlines

Exceptional client and customer service background

Comfortable solving conflict internally and externally

Experience with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint