GRT Financial, Inc. ยท 14 hours ago
Client Service Specialist - Work from Home
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
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Responsibilities
Takes incoming telephone calls from clients
Makes outbound calls to clients providing updates and answering questions.
Responds appropriately to client concerns and questions
Deliver accurate descriptions of product and/or service to clients
Navigate computer systems to properly assist the customer and locate customer data or other electronic information
Accurately document client comments and status updates in CRM system
Coordinate with other departments to request and provide client assistance as necessary
Maintain a high level of service with clients and meet performance targets.
Develop and maintain a productive working relationship with team members
Maintain a strong attention to detail
Qualification
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Required
Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client
Intermediate typing and math skills to meet production needs of the position
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze, and interpret documents, understand procedures, write correspondence, and speak clearly to members and employees
History of excellent time and attendance
Apply common sense to carry out instructions, read, analyze, and interpret documents, understand procedures
Ability to communicate both verbally and in written format at a high level
Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
Intermediate skills in Microsoft Word and Excel
General knowledge of Microsoft Windows and Outlook
Preferred
Experience in F.D.C.P.A. Guidelines a plus
Collections experience a plus
Benefits
Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
4O1k/Retirement Benefit Options (See Summary Plan Description)
Paid vacation in accordance with the Company PTO Policy.
100% company covered life Insurance
100% company covered Short/Long-Term Disability
Flexible spending accounts
Employee Assistance Program (EAP)
Company
GRT Financial, Inc.
GRT Financial, Inc.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Burdick
President
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