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Company

Original Job Post

AKA · 2 days ago

Client Services Account Manager

New York, NY

Full-time

Onsite

Mid Level

$62K/yr - $85K/yr

3+ years exp

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Responsibilities

Support Account Directors in delivering excellent client service, ensuring timely responses to client requests and managing project timelines.

Establish and maintain strong relationships with clients and external stakeholders.

Translate briefs into actionable plans for internal teams and monitor progress to ensure timely delivery.

Collaborate with Studio Operations to facilitate efficient work across departments.

Assist in organizing effective client meetings with clear agendas and follow-up actions.

Manage billing and budgets for assigned accounts.

Anticipate peak periods and workflow issues, providing recommendations and solutions to management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementAnticipating client needsStrategy developmentFinancial goal achievement NYC institutions global attractionsMicrosoft Office proficiencyMS PowerPoint proficiencyMS Excel proficiencyAdobe proficiencyProblem-solvingLeadershipCommunicationAsana

Required

3-5 years of experience as a client account executive or related role (ideally servicing the arts, destination, and entertainment industry)

Ability to manage client relationships and expectations

Can anticipate and deliver against client needs

An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously

A natural problem-solver

Someone who can lead and develop strategies on behalf of our clients

Understands and delivers against financial goals.

Knowledge of local NYC and global institutions and attractions

Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, and Adobe

Excellent verbal and written communication skills

Preferred

Knowledge of Asana a plus

Benefits

Generous PTO policy

1/2 day Summer Fridays

100% employer-paid healthcare for employees

100% employer-paid dental care for employees

Flexible working hours

Hybrid position: minimum three days per week in office

WFA for set weeks during the year

Training and Development fund per employee

Paid parental leave to a maximum of 12 paid weeks

Student loan repayment assistance (or tuition assistance) with years of service

Paid sabbatical with years of service

Pet-friendly office

Company

AKA

We’re a fully integrated creative and media agency born out of the world of culture and entertainment.

Founded in 2008

New York, New York, USA

51-200 employees

http://aka.nyc

H1B Sponsorship

AKA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (2)