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Acumen · 2 days ago
Client Services Agent
ID
Full-time
Onsite
Entry Level
1+ years exp
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Responsibilities
Support clients (employers and employees) during their enrollment process
Process related paperwork and manage electronic communication
Accurate data entry using several databases simultaneously while meeting deadlines
Establish, foster and grow relationships with clients and program contacts including third party organizations
Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
Manage a fluctuating volume of calls and emails
Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
Perform other work related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act
Qualification
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Required
At least one year of experience with data entry (manual keying in of information into databases)
Works well independently with limited supervision
Works as a self-starter with effective communication skills
Ability to work in a fast-paced environment
Prior experience in customer service and/or client relations
Ability to handle fluctuating inbound and outbound call volume
Must be able to work a flexible schedule, including but not limited to weekends, weeknights, and holidays
Experience working with multiple applications simultaneously
Ability to prioritize and handle competing requests successfully
Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and use of PDFs
Patience, perseverance, and follow-through mentality
Ability to communicate both orally and in writing in a professional manner
Attention to detail and critical thinking skills
The ability to handle responsibility with limited supervision
High standard of integrity
Ability to use basic math skills
Demonstrates excellent organizational skills, time management, and task orientation
Good interpersonal communication skills
Ability to handle and accommodate complex clients
Must be able to plan for and meet multiple deadlines
High school diploma or equivalent with some college preferred (or equivalent work experience)
Preferred
Willingness to obtain certain state-required certifications
Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
Able to provide a secure remote workspace with high-speed internet when applicable
Benefits
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Work from home
Company
Acumen
Acumen is a non-profit venture fund that uses entrepreneurial approaches to solve the problems of global poverty.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Takeda
2023-04-03Grant· Undisclosed
Leadership Team
Jacqueline Novogratz
Founder & CEO
Amrita Bhandari
Chief of Insights and Strategy
Recent News
2024-05-13
2024-03-27
Irish Tech News
2024-03-03
Company data provided by crunchbase
