Primary Services · 3 hours ago
Client Services Associate – Bilingual (French/English) Preferred
Houston, TX
Contract
Remote
Entry Level
1+ years exp
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Hiring Manager
Marlene Sanchez
Insider Connection @Primary Services
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Responsibilities
Interact professionally with customers via phone and email to resolve inquiries and provide detailed responses.
Ensure timely resolution of customer requests by coordinating with cross-functional teams, addressing remittance, billing, pricing, and renewal inquiries.
Analyze and reconcile customer accounts, including service provision, billing, payment, and utility-related details. Escalate issues when necessary.
Conduct customer surveys to measure interaction quality and Net Promoter Score.
Prepare and explain Excel-based reports related to billing, payments, and account balances for customers, brokers, and internal teams.
Perform financial analysis to calculate refunds, credits, or adjustments, preparing summarized reports for approval.
Communicate resolution steps and outcomes effectively after addressing escalated issues.
Track and maintain interaction data to analyze customer trends and update management systems.
Support contract renewals by coordinating with relevant teams and ensuring customer understanding of provisions.
Maintain productivity and quality standards for consistent, positive customer experiences.
Identify and communicate trends or problems to management for process improvement.
Take ownership of additional roles, including subject matter expertise or employee engagement, as needed.
Qualification
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Required
Bilingual in English and French is required.
Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
Strong analytical and problem-solving abilities with the capability to make quick, fact-based decisions.
Ability to thrive in a fast-paced environment, manage multiple tasks, and adapt to varied audiences.
Flexibility to adjust schedules or work overtime as needed.
Preferred
Bachelor’s or Associate’s degree preferred, or equivalent job experience.
1–2 years of experience in the energy industry, customer service, billing, or collections preferred.
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
Founder and CEO
Company data provided by crunchbase
