NAVERIS · 2 days ago

Client Services Associate - West Coast

Waltham, MA

Contract

Remote

Entry Level

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BiotechnologyHealth Care

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Responsibilities

Maintain and update client records in SalesForce to ensure accuracy and consistency

Support the sales and customer service teams with client onboarding and general inquiries

Act as a primary point of contact for routine client interactions, delivering excellent service and timely responses

Help identify and resolve process inefficiencies to enhance client experiences

Utilize SalesForce to track client interactions, coordinate follow-ups, and support internal workflows

Collaborate with cross-functional teams to ensure smooth operations and alignment on objectives

Follow privacy guidelines as dictated by state and federal law

Deferring patient queries to your manager if you are unable to answer the

Qualification

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SalesForceSpanish fluencyClient-facing experienceCRM platform familiarity