200+ applicants
Guardant Health · 4 days ago
Client Services Associate
Palo Alto, CA
Full-time
Remote
Entry, Mid Level
$18/hr - $33/hr
2+ years exp
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Insider Connection @Guardant Health
Responsibilities
Receive and respond to all types of communication: phone, email, and web inquiries from customers, sales representatives, and patients, maintaining a positive and professional image for Guardant Health.
Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency.
Keep precise and clear documentation of all email, fax, phone communications, and follow-up activities.
Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements.
Enter and qualify new customer information into Salesforce.com and LIMS.
Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.
Partner with the Clinical lab to ensure client information is correctly entered.
Send/re-send patient reports as requested by the customers.
Assist with other administrative duties as assigned based on Company needs.
Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed.
Communicate to clients, patients, and sales team using Salesforce (CRM) and other integrated software platforms.
Achieve team and individual goals and monitor personal metrics.
Use problem-solving skills to resolve customer complaints and escalated situations.
Demonstrate flexibility and adaptability in a fast-paced dynamic environment.
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.
Qualification
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Required
4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner
Flexibility with respect to working hours based on client and company needs
The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings is required
Preferred
Bilingual English/Spanish is an asset
Benefits
Hybrid Work Model
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.89BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2023-12-21Post Ipo Equity· $90.7M
2023-05-22Post Ipo Equity· $250M
2020-11-16Post Ipo Debt· $1B
Leadership Team
AmirAli Talasaz
Co-founder and Co-CEO
Helmy Eltoukhy
Co-founder & CEO
Recent News
2024-05-31
2024-05-27
2024-05-24
Company data provided by crunchbase
