Trusaic · 3 hours ago

Client Services Associate

Los Angeles, CA

Full-time

Remote

Entry Level

1+ years exp

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ComplianceInformation Technology

Hiring Manager

Maria Manukyan

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Responsibilities

Lead consultative meetings with key client stakeholders (both phone and in-person).

Understand client operational structure, workforce composition, and strategic goals to ensure compliance with pay transparency regulations.

Develop and maintain a deep understanding of Trusaic’s regulatory pay transparency reporting software solution and managed services.

Research international legal obligations regarding pay transparency and reporting requirements, providing clear and actionable insights to clients and internal teams.

Act as a trusted advisor, guiding clients through complex regulatory landscapes to achieve compliance.

Provide oversight for key performance indicators (KPIs) and critical action items tied to pay transparency reporting requirements.

Serve as the intermediary between clients and regulatory agencies during inquiries or audits related to pay transparency requirements.

Facilitate and coordinate the extraction, transmission, receipt, storage, and security of highly sensitive data from client technology platforms, including but not limited to: HRMS/HCM, Payroll, Time & Attendance, Compensation, and Benefits Administration systems.

Oversee critical regulatory filings and pay transparency reporting submissions on behalf of clients to federal and state agencies.

Provide product and client feedback to other parts of the organization, including Product, Sales, Marketing, Engineering, and Research & Development.

Draft and proof presentations for clients and internal stakeholders.

Assist with the development, testing, and optimization of new and existing regulatory reporting solutions and analytics.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client service experienceRegulatory complianceData analyticsExcelPowerPointWordTechnical subject matter masteryManaging sensitive dataPresentations draftingRelationship building

Required

1-2 years of client service experience

Bachelor’s Degree

Strong ability to build and maintain relationships with high-level client decision-makers and stakeholders

Fast learner who enjoys mastering technical subject matter related to pay transparency and regulatory compliance

Exceptional communication and interpersonal skills to liaise effectively with clients and internal teams

Proven ability to manage highly sensitive data with precision and discretion

Strong ability to convey highly complex and technical concepts to both technical and non-technical client stakeholders in easy-to-understand terms through written and verbal communications (virtual meetings and in-person)

Proficiency in Excel, PowerPoint, and Word