RES Exhibit Services · 6 hours ago

Client Services Director

Rochester, NY

Contract

Remote

Lead/Staff, Director/Executive

$115K/yr - $140K/yr

7+ years exp

Maximize your interview chances

EventsMarketing

Insider Connection @RES Exhibit Services

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage a portfolio of business ($10M), focusing on over the top customer satisfaction.

Provides customer overview details and feedback internally, in order to ensure the entire delivery team is aligned with customer expectations.

Represents the “voice” of the customer in internal planning sessions to ensure all are understood as planning decisions are made.

Oversees all elements of contractual agreements, pricing confirmations, proposals, estimate verification, and processing of all customer orders.

Provides support to internal staff who assist clients with general inquiries, project deliverables and problem resolution as related to tradeshow exhibit builds and delivery.

Researches and supports new revenue generating business opportunities within existing accounts.

Oversees development and communication of client documentation that adds value to the establish a long term partnership.

Supports internal design and delivery staff by effectively resolving emergency situations regarding client change orders during strict delivery deadlines.

Develop and deliver custom product reports, that are critical to maintaining a high level of value to the partnership.

Maintains client partnership status and reports any risks to annual contract renewal with internal VP of Client Services. Works with appropriate departments to implement actions that will improve and prolong the client partnership.

Provides quarterly customer reports/presentations to Sales and Customer Service in regard to customer intelligence, promotions, complaints, trends etc.

Ensure compliance with all travel, expense, and reporting policies.

Oversees publication of quarterly customer survey reports on our customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Tradeshow Industry ExperienceAccount ManagementClient ServicesBusiness AdministrationSales PresentationsCustomer Reports