Selective Insurance · 5 hours ago

Client Services First Notice of Loss Associate (Remote)

Virginia, United States

Full-time

Remote

Entry Level

$37K/yr - $56K/yr

1+ years exp

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Responsibilities

Manage a large number of incoming calls in a call center environment. Complete new loss reports by gathering detailed information, understanding, empathizing, and educating our customers, as well as setting expectations on the claims handling process. Determines when issues are to be escalated. Knowledge of Claims systems to provide callers with claim updates.

Handle customer complaints, provide appropriate solutions within the time limits in a professional demeanor, and follow up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools. Identify and assess customer’s needs to achieve satisfaction.

Must possess ability to process system transactions within the scope of this position including but not limited to updating MCS on a continual basis to reflect current activity on a file.

Provide policy services as appropriate such as repair options, rental reservations, and policy information. Assign claims to appropriate claims handler or regional queue.

Enter email and faxed claims into our automated systems.

Address customer concerns with claims or customer self-service through our live CHAT service.

Update pending First Report of Injury notices in order to ensure compliance with the State.

Review and assign subrogation demand received through Arbitration Forums. Create new losses as needed. Refer demands over monetary threshold to Comsearch for review.

Maintain claims licenses and certificates, as required.

May handle incoming billing calls and email in STG and billing portal. Perform all other Billing functions as needed and requested.

Qualification

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Customer Service SkillsClaims Systems KnowledgeBilingual SkillsWordExcelPowerPointOutlookInsurance Industry ExperienceCustomer Service Representative Experience