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Company

Viad Corp · 14 hours ago

Client Services Manager, Events (Exhibitions)

Orlando, FL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Lead and oversee corporate event production, providing overall pre-show planning and development through on-site execution at various facilities across the country.

Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the contractual period and beyond

Strategic liaison with show organizer/agency partners, facility staff, production personnel, internal clients, and ancillary vendors regarding all services, building working partnerships with all

Work cross-functionally and lead collaboratively with internal teams across LOBs (business development, operations, design/creative, and beyond) to manage event and address customer needs

Develop and manage project timelines, agendas, and workflows with clients

Proficient financial acumen including comprehensive budget management, time and materials billing, and estimating/quoting prices for complex products and services

Meet or exceed financial plan goals on assigned event, closely coordinating with Finance team to ensure revenue and costs are identified and accurate

Able to collaborate with internal key players across the country as well as produce in any region based on core job knowledge and experience

Thorough understanding of GES products and services and ability to sustain influence on customer decision-making

Manage to varying Key Performance Indicators (KPIs)

Identify risks and opportunities and develop solid action plans to address

Proactively assess, clarify, and validate customer needs on an ongoing basis

Capable of creating and/or adapting processes for complex clients

Achieve strategic customer objectives and maintain high customer satisfaction ratings – measured through Show Organizer Survey results

Represent GES at industry association functions as needed (IAEE, PCMA, etc)

Proficient in all GES internal SOPs, processes, and platforms

Drive process improvement projects, either assigned or initiated

This position may require management of assigned support staff on an event.

Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services

Qualification

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Event productionBudget managementClient relationship managementTradeshows experienceGraphic substrates experienceExhibit systems knowledgeMicrosoft Office SuiteTechnical drawings interpretationMultisystem management

Required

Strong budgetary management, and negotiation skills

Must be extremely detail oriented and able to use time productively and efficiently

Excellent organizational skills

Resourcefulness – must possess innovative problem-solving and decision-making skills

Flexible, energetic, and able to multi-task while navigating rapid turnaround times

Top notch communication skills, both oral and written

Self-motivated with ability to work collaboratively as part of a team

Proficient in multisystem management

Ability to foster customer relationships and client retention

Proficient in the Microsoft Office Suite of products including Excel, Word, PowerPoint, etc.

Able to read and interpret technical drawings a plus

Ability to adapt to multiple settings and shifting responsibilities

Preferred

College degree preferred, 0-3 years experience in events or hospitality industry or similar experience preferred

At least 5 years of tradeshow production, corporate events, or related agency and/or official services contractor experience preferred

Experience working with various graphic substrates and different exhibit systems such as Octanorm, beMatrix, and Agam preferred

Benefits

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Company

Viad Corp

Viad (NYSE: VVI), is a leading provider of extraordinary experiences, including attractions, hospitality, exhibition management services, and experiential marketing through two businesses: Pursuit and GES.

Founded in 1914

Phoenix, Arizona, USA

1001-5000 employees