Client Services Manager - EPaaS @ FIS | Jobright.ai
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Client Services Manager - EPaaS jobs in AUS SYDN 55
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FIS · 6 hours ago

Client Services Manager - EPaaS

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BankingFinancial Services

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Responsibilities

Client Relationship Management: Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
Technical Proficiency: Utilize your understanding of financial software and mainframe systems to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.
Team Leadership: Manage and mentor a team of service delivery professionals, promoting a culture of excellence and continuous improvement.
Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.
Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth.
Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders.
Compliance and Risk Management: Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial software.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service Delivery ExperiencePayments Technology ExpertiseFinancial Software ProficiencyClient-Centric ApproachLeadership Abilities

Required

Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients.
In-depth knowledge of payment systems, platforms, and industry trends.
Experience with financial software systems and the ability to navigate and understand mainframe environments.
Ability to log into mainframe systems, interpret system activities, and collaborate with technical teams to resolve issues.
Excellent verbal and written communication abilities, with a talent for managing and influencing diverse stakeholders.
Strong problem-solving capabilities, especially in high-pressure situations.
Dedication to delivering exceptional client experiences and building enduring relationships.
Demonstrated experience in leading and developing high-performing teams.
Familiarity with compliance, security, and regulatory requirements in the payments and financial software sectors.

Benefits

Competitive salary
Attractive benefits

Company

FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.

Funding

Current Stage
Public Company
Total Funding
$2.5B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
2006-11-10IPO

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
Chief Executive Officer and President
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Company data provided by crunchbase
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