LogixHealth · 4 hours ago
Client Services Manager
Massachusetts, United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Hiring Manager
Judy Lai
Insider Connection @LogixHealth
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Responsibilities
Manage book of hospital and physician clients, with varying service lines and individual client needs
Run regular and ad hoc meetings with clients
Create client deliverables, including ad hoc reports and other summarizations
Learn client preferences and proactively anticipate future needs
Monitor services provided for client, including daily performance and financials
Troubleshoot client issues using root cause analyses
Analyze data reports, dashboards, and other key metrics related to client
Collaborate with internal departments to ensure open communication and effective service delivery
Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues
Develop and maintain an understanding of best practices to use in coaching our clients to success
Uphold company mission, vision and values
Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment
Qualification
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Required
Two years related experience in the healthcare industry in a client facing role required.
Revenue Cycle Management (RCM) experience
Must possess management-level skills related to problem solving, prioritization, and organization
Must possess data analysis skills, including financial trending, especially aggregate data interpretation
Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
Ability to learn and communicate complex healthcare industry related topics for clients
Must possess high attention to detail to QA client deliverables, data, and communications
Ability to prioritize and manage multiple deadlines while maintaining flexibility
Ability to organize information with a strong attention to detail
Ability to multi-task and remain calm in a stressful fast paced environment
Proven ability to identify problems, propose solutions and follow through on those solutions
Ability to build and maintain customer relationships
Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement
Ability to deal with problems involving several variables in standardized situations
Preferred
Hospital, CMS, and/or healthcare insurance knowledge is preferred
Benefits
Health, dental and vision
401(k)
PTO
Paid holidays
Life and disability insurance
On-site fitness center
Company-wide social events
Company
LogixHealth
LogixHealth is the recognized leader in emergency department revenue cycle services and has unsurpassed ED coding qualifications.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Meera Krishnan
Head - Strategic Operations
Company data provided by crunchbase
