Noggin Guru · 9 hours ago

Client Services Manager

Durham, NC

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Team Leadership: Develop, train and coach a team of CSRs and CSMs by setting clear objectives, monitoring performance, and providing ongoing support.

Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and loyalty.

Strategic Planning and Growth: Develop strategies to enhance client retention and expand account relationships.

Reporting and Analysis: Track and analyze KPIs related to support trends, response times, and customer satisfaction metrics.

Cross Functional Collaboration: Use client feedback and data insights to be the voice of the customer in cross-departmental communication.

Qualification

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