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Company

SafelyYou · 4 hours ago

Client Services Manager

San Francisco, CA

Full-time

Remote

Mid Level

4+ years exp

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Artificial Intelligence (AI)Elder Care

Actively Hiring

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Responsibilities

Oversee the day-to-day Client Service Team, an off-shore team at a partner BPO company, ensuring timely and accurate resolution of client inquiries and issues

Responsibilities include triaging, issue management, owning client escalations, and supporting customer communication

Monitor team performance and adherence to SLAs

Develop KPIs to drive continuous improvement

Identify areas for improvement in service delivery processes and work with internal teams to implement changes and best practices

Analyze client feedback and service data, providing regular reports and making recommendations to enhance operational efficiency

Lead efforts to standardize processes and workflows

Manage and oversee an offshore team, ensuring performance expectations

Qualification

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G-SuiteKPI DevelopmentTeam ManagementSalesforceJIRAProcess ImprovementData AnalysisTechnical ProficiencyCross-Functional Collaboration

Required

Bachelor’s degree or equivalent experience in a relevant field

4+ years of customer-facing experience ideally in healthcare or technology customer support role

Strong customer service orientation with excellent communication skills

Proficient in G-Suite; familiarity with Salesforce, JIRA, or similar tools is a plus

Passionate about SafelyYou's mission and technology

Proactive in anticipating and addressing issues

Comfortable working in a fast-paced, dynamic environment

Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously

Technical proficiency, with a solid understanding of software applications and the ability to quickly learn new tools and platforms

Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and service delivery

Benefits

A mission-driven company culture

Fully remote

Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision

401k Program

Monthly Education, Well-being & WFH stipends

Unlimited PTO

Growth Potential

Company Retreats

Medical & Family/Parental Leave

Company

SafelyYou

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world.

Founded in 2015

San Francisco, California, USA

51-200 employees