Be an early applicantLess than 25 applicants

Company

Veritext Legal Solutions · 7 hours ago

Client Services Manager

Fort Worth, TX

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

AdviceConsulting

No H1B

Insider Connection @Veritext Legal Solutions

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain a culture committed to providing exceptional customer service to support our business objectives and growth

Manage the day-to-day tasks and workload for members of the Client Services team

Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary

Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities

Ensure timecards are completed accurately and on time for the processing of payroll

Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner

Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met

Resolve issues and escalate as needed to ensure prompt and accurate resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Management experienceWorkflow analysisLegal industry experienceCustomer service industry experience

Required

2-4 years of hands-on management experience

Customer service oriented with strong interpersonal skills

Ability to analyze workflow and effectively lead a team to meet clients' needs

Ability to manage internal and external issues with grace and solve problems creatively

Must possess excellent written and verbal communication skills

Preferred

Prior knowledge of and experience working in the legal and/or customer service industry

Benefits

Competitive compensation and total rewards package

Comprehensive medical, dental and vision insurance

Hybrid or Remote work structure (depending on business needs)

Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

Matched 401(k) to help you save for your future

Pet insurance to help your pet(s) live a long and happy life

Flexible Spending Accounts (healthcare, dependent care, transit & parking)

Company-paid life insurance as well as short-term and long-term disability insurance

Learning and development opportunities to advance both personally and professionally

Veritext Summer Camp – a fun-filled culture building and learning experience

Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!