Client Services Manager Senior @ FIS | Jobright.ai
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FIS · 12 hours ago

Client Services Manager Senior

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BankingFinancial Services

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Responsibilities

This role will be a Service Delivery Problem Solver
Manage and communicate expectations internally and externally
Manage the service delivery component of the client relationship
Prepare PowerPoint Presentations and conduct (Monthly/Quarterly) Performance Reviews with the client
Educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note~ this role is not responsible for opening up requests or being the direct point of contact for support or project related items
Schedule and conduct regular Combined Governance Council Committee calls with LFI clients to discuss important key service topics/escalations. These CGC meeting also review the status of projects in the client's queue along with tickets that have not been resolved. Proactive follow-up both internally and externally is critical for a timely resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Facing Banking ExperienceFINTECH Industry ExperienceService Now (SNOW)Power BIAdvanced MS ExcelPowerPoint PresentationsGovernance ToolsProblem Solving TechniquesProject Management Experience

Required

3-5 years of recent Client Facing Banking and FINTECH industry experience
3-5 years of recent experience with SNOW, Service Now, Power BI and Power Point
Advanced MS Excel skills including graphs, pivot tables, data management
This role requires flexibility in hours- 24 x 7 On Call Rotation
Able to communicate effectively- articulate ideas and procedures to clients and stakeholders
Ability to understand and apply banking industry FINTECH concepts
Ability to analyze and solve problems using learned techniques and governance tools
Ability to effectively utilize highly collaborative technology in coordination with FIS colleagues
Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience

Preferred

Good working knowledge of FIS systems as well as the industries in which FIS competes for business. Thus, terminology used is already very familiar
Some Project Manager experience is helpful

Company

FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.

Funding

Current Stage
Public Company
Total Funding
$2.5B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
2006-11-10IPO

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
Chief Executive Officer and President
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