FIS · 12 hours ago
Client Services Manager Senior
Maximize your interview chances
BankingFinancial Services
Insider Connection @FIS
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
This role will be a Service Delivery Problem Solver
Manage and communicate expectations internally and externally
Manage the service delivery component of the client relationship
Prepare PowerPoint Presentations and conduct (Monthly/Quarterly) Performance Reviews with the client
Educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note~ this role is not responsible for opening up requests or being the direct point of contact for support or project related items
Schedule and conduct regular Combined Governance Council Committee calls with LFI clients to discuss important key service topics/escalations. These CGC meeting also review the status of projects in the client's queue along with tickets that have not been resolved. Proactive follow-up both internally and externally is critical for a timely resolution
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
3-5 years of recent Client Facing Banking and FINTECH industry experience
3-5 years of recent experience with SNOW, Service Now, Power BI and Power Point
Advanced MS Excel skills including graphs, pivot tables, data management
This role requires flexibility in hours- 24 x 7 On Call Rotation
Able to communicate effectively- articulate ideas and procedures to clients and stakeholders
Ability to understand and apply banking industry FINTECH concepts
Ability to analyze and solve problems using learned techniques and governance tools
Ability to effectively utilize highly collaborative technology in coordination with FIS colleagues
Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience
Preferred
Good working knowledge of FIS systems as well as the industries in which FIS competes for business. Thus, terminology used is already very familiar
Some Project Manager experience is helpful
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
2006-11-10IPO
Leadership Team
Recent News
2024-12-03
Business Wire
2024-10-31
2024-10-18
Company data provided by crunchbase