Performant Corp · 2 days ago

Client Services Operations Support Representative I

United States

Full-time

Remote

Entry Level

$17/hr - $19/hr

1+ years exp

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Responsibilities

Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.

Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).

Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.

Data entry into various applications/systems as may be required for applicable workflows.

Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.

Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.

Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.

Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.

Completes other tasks and duties as assigned to meet business needs.

Qualification

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Clerical SupportOffice SupportBackground CheckDrug TestClearancesCompany PoliciesCustomer ServiceProblem-SolvingOffice Support Experience

Required

Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.

High school diploma or equivalent is required and proof of such will be sought prior to hire.

Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.