Modivcare · 3 hours ago
Client Services Representative
United States
Full-time
Remote
Entry Level
$15/hr - $16/hr
2+ years exp
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Responsibilities
Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies
Complete assigned tickets, work from reports and other assignments regarding client records
Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints
Record details of calls, communications, and messages in the client management software
Maintain access to, and security of, highly sensitive materials
Refer customer complaints to appropriate people
Maintain project productivity and quality goals
Contact clients and agencies to obtain new or corrected client information
Save copies of documents and communication in Intact, our document management system
Utilize reports and act on information in reports in order to resolve issues, improve data quality or advance the work of the Operations and RCM teams
Communicate with other VRI employees and teams by email, phone, and internal system notes and messages
Comply with requirements to protect client data and use client data only for the purpose of managing the client’s account with VRI and associated claims
Comply with VRI, Operations and Client Services team policies, procedures, guides, job aids, reference materials, memos, notes, videos, and other training as provided
Meet individual, team and department goals for productivity and quality
Process tickets and work in the ticketing system,
Evaluate the type of work required when processing tickets
Evaluate the team that should complete the work for a required ticket
Recategorize tickets so the appropriate team can act on those tickets
Other duties as assigned
Qualification
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Required
high school diploma or GED
Ability to work flexible hours and overtime when needed
Self-motivation and the ability to work independently as well as with teams
Comfortable using computers and saving electronic files
Proficient in the use of Word, Excel, Outlook, and PowerPoint
Excellent oral and written communication skills
Able to manage time to complete tasks within the expected timeframe
Team player with positive attitude
Ability to multi-task
Excellent customer service skills
Attention to detail
Preferred
2 years of related professional experience
Experience using Microsoft Outlook and Teams
Benefits
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Pre-Tax and Post --Tax Commuter and Parking Benefits
Company
Modivcare
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$525MKey Investors
JP Morgan Chase
2024-07-03Post Ipo Debt· $525M
2003-08-22IPO· undefined
Leadership Team
B
Barbara Gutierrez
Chief Financial Officer
Henry Toledo
Chief People Officer
Recent News
2024-11-08
markets.businessinsider.com
2024-05-24
Company data provided by crunchbase
