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Company

Fairfax Cryobank · 3 hours ago

Client Services Specialist

Fairfax, VA

Full-time

Remote

Entry Level

$20/hr - $20/hr

2+ years exp

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Responsibilities

Must be able to handle many inbound and outbound calls to and from clients, listen to our clients’ needs and provide helpful solutions to their concerns.

Build sustainable relationships and trust with client accounts through open and interactive communication.

Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.

Meet personal/customer service team sales targets and call handling quotas.

Process semen, product, and internet orders

Liaison between patients and physician clients

Schedule client depositor and designated donor appointments

Triage calls to management and accounts receivable

Able to handle multiple office responsibilities simultaneously.

Other duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experiencePhone communication skillsMicrosoft 365Microsoft OutlookMicrosoft TeamsFluency in SpanishCompassion for clients

Required

Must be able to handle many inbound and outbound calls to and from clients, listen to our clients’ needs and provide helpful solutions to their concerns.

Build sustainable relationships and trust with client accounts through open and interactive communication.

Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.

Meet personal/customer service team sales targets and call handling quotas.

Process semen, product, and internet orders.

Liaison between patients and physician clients.

Schedule client depositor and designated donor appointments.

Triage calls to management and accounts receivable.

Able to handle multiple office responsibilities simultaneously.

Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.

Demonstrate strong phone and verbal communication skills along with active listening.

Must be able to multi-task, prioritize, and be detail oriented.

Must possess a high level of independent judgment and accuracy.

Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams.

Must have a quiet home office work space.