Pacific Debt Relief · 3 hours ago
Client Services Specialist
Texas, United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
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Hiring Manager
Carrie Lozano
Insider Connection @Pacific Debt Relief
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Responsibilities
Provide exceptional customer service, building and maintaining strong client relationships
Set clear expectations during the initial stages of the client’s program (Welcome to Intro calls)
Offer timely and informative updates to clients throughout their program
Assess client needs and provide accurate, empathetic, and helpful assistance
Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently
Ensure timely follow-up with clients for scheduled appointments
Collaborate effectively with the team members to meet goals and targets
Document all client interactions accurately in the CRM system
Consistently meet or exceed personal and team performance targets
Qualification
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Required
Excellent verbal and written communication skills
Strong active listening abilities
Basic math proficiency
Exceptional time management and multitasking skills
Ability to work independently as well as in a team environment
Demonstrate empathy and customer focus
Adaptable and flexible in response to changes
Proven experience in fast paced environments where attention to detail is a must
Must have a suitable place to work free from distractions and noise that could interfere with their assigned duties
Compatible computer system requirements (Laptop or Desktop)
Windows 10 or later
Minimum Processor: Intel i5, 6th Generation AMD Ryzen 5
MacOS 12 Monterey
Minimum Processor: Intel i5, 6th Generation
Recommended 16GB RAM – Minimum of 8GB
Two Monitors (Or a second monitor attached to laptop) required
Compatible PC Camera for video chats required
A wired PC headset for secure communications
Benefits
Paid Time Off and Holiday Pay after 90 days of employment
Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period
Company
Pacific Debt Relief
Pacific Debt Relief (PDR) was founded in an effort to address the growing tide of unsecured debt in the United States.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sierra Izzard
Chief Operating Officer
Recent News
Company data provided by crunchbase
