Availity · 15 hours ago

Client Services Technical Support Specialist I (Remote)

North Dakota, United States

Full-time

Remote

Entry Level

$18/hr - $18/hr

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Responsibilities

Troubleshooting customer issues by putting your problem-solving skills to the test.

Speaking on the phone…A LOT; you can expect to take anywhere between 25-50 calls a day.

Documenting the customer interaction using our CRM, Salesforce, for every single call you take daily.

Submitting tickets on behalf of the caller, password resets, unlocking accounts, navigating the Availity portal, troubleshooting X12 transactions, and explaining the services that Availity provides.

Researching issues on the Availity portal, tracking research on known issues, and following up with customers to provide resolution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service skillsPrior healthcare experienceIT experienceCall center experienceTechnical product knowledgeTyping proficiency 45+ wpmMicrosoft OfficeSalesforce experienceBi-lingualLearn new tools

Required

Must have good internet speeds and be hard wired to ethernet, if working remotely. Please run a speed test on your home computer here for free: https://speed.cloudflare.com/ and ensure the upload speeds are no less than 10/Mbps and download speeds are no less than 20/Mbps. If you are local to Jacksonville, FL you will have the option to work from the office if your internet speeds aren't up to par!

Have obtained a High School degree or equivalent

Must have excellent communication skills - both written and verbal.

Have prior healthcare experience (with focus on the payer or administrative side), IT experience (preferably in a Data Analyst capacity), or prior call center experience in a fast-paced environment.

Must be technically savvy, change ready, and able to adapt in our fast-paced environment.

Can manage multiple programs/tools while supporting our customers.

Need to be customer service focused, our customers are very important to us, and we need to show them how much we appreciate them daily.

Have a typing proficiency of 45+ words per minute.

Maintain the ability and desire to learn new tools and processes as we are always striving to give the best support to our customers.

Have working knowledge of Microsoft Office products and basic computer literacy.

Consistently show commitment to your previous roles, maintaining long-term engagements with each employer; your history of steady employment is a valuable asset, showcasing your reliability, loyalty, and the ability to contribute meaningfully to the success of organizations.