Be an early applicantLess than 25 applicantsPosted by Agency

Company

Compunnel Inc. · 2 hours ago

Client Solutions Specialist

United States

Contract

Remote

Entry Level

1+ years exp

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IT Services and IT Consulting

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Chirag Soni

Insider Connection @Compunnel Inc.

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Responsibilities

Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.

Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.

Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.

Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.

Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Call CenterEnterprise Resource PlanningTroubleshooting biomedical devicesFluent in English/FrenchBiomedical Technology

Required

Experience with working in a Customer Call Center environment (1-2 years)

Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)

Experience in troubleshooting biomedical or electro-mechanical devices (1 year)

A high degree of initiative and extremely strong communication skills

Fluent in English/French for both verbal and written communication

High School diploma or GED equivalent

1 year minimum, 2 preferred

Preferred

Associate of Science in Biomedical Technology or similar

Company

Compunnel Inc.

Glassdoor

4.2

Founded in 1994, Compunnel Inc.

Founded in 1994

Plainsboro, New Jersey

1,001-5,000 employees

http://www.compunnel.com

H1B Sponsorship

Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1572)

2022 (2192)

2021 (2385)

2020 (2157)